HelpLine staff should purge all public print queues to clear out any old abandoned print requests that may still be waiting to print. However, you may have to eventually delete (purge) all the print jobs in the list to get the printer to print again. Usually the top print job (currently printing) is the culprit causing the problem, so try canceling it first if dealing with a departmental printer. When checking a specific printer on the web, you must enter the individual name of the printer you are checking.A web page will appear displaying status information. To find this information for one of the newer printers via the web:įind the printer's IP address or name by following instructions in section FIND PRINTER DOMAIN NAME/IP ADDRESS AND PRINTER MODEL.

Most printers serve their own web pages and can be checked for information, such as: printing status, display messages, toner cartridge usage, paper counts, paper tray sizes, and printer capabilities. (You may have to drag the column separator to the right to see all of it). Look up the error messages in that section for suggestions in solving the problem.Ĭlick the Start button, then Settings, then Printers.Find and double-click the desired printer name listed in the Printers screen.The print queue screen will appear with the currently printing print job at the top of list and allpending print jobs listed below it.Look at the top print job's status message.

Many of the print queue error messages under the Status column are described in the last section of this document, COMMON PRINTER PROBLEMS.

Write down the status message so as to report it accurately. If a particular printer is having problems, the first thing to check is the status of the print job, which may indicate the cause of the problem. The sections below tell how to check the status of a print job and how to clear jobs from the print queue when print job(s) may be 'stuck.' It also lists the owner, the number of pages, and the size of each print job. It can report the status of each print job (spooled, printing, deleting, or error messages). It can indicate whether the queue is working or not (in the blue title bar of the screen).

The print queue screen displays various kinds of information about the print jobs listed in the print queue.

Canon printer test page